Do you offer a return and exchange policy?
We are pleased to say that we do offer a return Policy. We are happy to accommodate returns and exchanges of products, which have satisfaction guarantees from the manufacturer. You will just be responsible for return courier charge. Our products are all quality checked before dispatch from the warehouse for your protection but in the event of damage on route you may refuse delivery and we will resend an intact product.
Our return rates are remarkably low, as we offer high quality premium pet food.
When may I return my pet food?
Only in the event of the manufacturer offering a satisfaction guarantee return, if the packaging is damaged on delivery and if the food is off, will we offer a return on the products.
May I exchange my order?
Only in the event of the wrong product being delivered, will we exchange the order, as long as the packaging is all in tact and the bag has not been opened.
Why do you not accept returns if the products were opened?
Due to the nature of handling food, if the bag has been opened, we cannot accept it.
How do I make a return?
First you must contact us on firstname.lastname@example.org within 7 days of delivery of your product. We will reply and request information on your product. We will then determine weather you qualify for a return.
Will I have to pay for my returned shipping costs?
Yes, you will be responsible for the return shipping costs. Please track your parcel to make sure we receive it.
When can I expect to receive my refund?
Once we have checked with the manufacturer and they are satisfied with the return of the product, we will refund your original payment method.
How long do I have to return my dog food?
We will give you the recommended time period as per the manufacturers guidelines.
Can I return my dog food without contacting you first?
No, you have to contact us regarding returns, so that we may supply you with the correct return shipping address and track your refund. Our warehouse facility will not accept returns.
How may I contact you?
Please contact us by email at email@example.com and we will contact you within 24 hours.